MOBILE BANKING FAQ’s:

Q: What is mobile banking and how do I enroll?

A: Mobile banking conveniently allows you to do your banking from your smart phone. To enroll, you must first be an online banking user. If you are already using our online banking, go to either the App Store or Google Play and download our app. After downloading our app, log in by using your online banking username and password.


Q: What if I previously declined enrollment in mobile banking?

A: If you have decided to use mobile banking after previously declining you will need to log in to your online banking account. Once logged in click on the “Profile” link in the top right of your screen then, “Turn on Mobile Banking” to proceed.

Q: What if I’ve forgotten my username/password?

A: If you have forgotten your password, click on the “forgot password” link and answer your pre-established security question(s). A temporary password will be emailed to you. If you’ve forgotten your username or are still having trouble with your password reset, please contact us!

Q: What can I access with mobile banking?

A: Mobile banking allows you the ability to view current account balances, transfer between accounts, view check images, locate branch locations and ATM’s, make mobile deposits, and more.

Q: Can all mobile banking customers make mobile deposits?

A: No. Mobile deposits are only available to consumer account owners and are not allowed with a business account. All consumer accounts must establish an account relationship with Heritage Bank for a minimum of 30 days before being able to use this feature.

Q: What can I deposit with mobile banking?

A: You are able to deposit checks payable to the account owner(s). Checks must be properly endorsed by the account owner(s) or it will not be honored for deposit. Savings bonds, foreign items, re-deposited or returned items, checks payable to anyone other than the account owner(s) are not eligible for deposit.

Q: Is there a daily limit on my deposits?

A: Yes, your deposited items are limited to $1000 per item and $3000 per day.

Q: Is there a cutoff time for mobile deposits?

A: Yes, our mobile deposit cutoff time is 4:00 pm CST Monday-Friday. Any mobile deposit received after this time will be processed the following business day.

Q: Are there fees for mobile banking?

A: Mobile banking is FREE to all Heritage Bank customers, however; mobile messaging and data charges may apply.

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